FAQ

Have a question? We have answers!

 

What is the difference between the Foaming Acne Cleanser & Gel Acne Cleanser?
 
Gel: Provides a Thick & Rich lather with a potent dose of Tea Tree & Peppermint Oil; resulting in a powerful cleanser that has proven itself against the most stubborn acne.

Foaming: Provides a Light & Airy lather with a slightly lesser dose of Tea Tree & Peppermint Oil; resulting in a mild cleanser for the most sensitive skin.

 

How do I apply my Timeless Organics mask?

We recommend mixing your mask in a small bowl using the following ratio preference:

1 Tbsp Mask to 1 Tbsp Water or Mask Amplifying Solution - Thick mask

1 Tbsp Mask to 2 Tbsp Water or Mask Amplifying Solution - Thin mask

Step One - Mix mask until completely smooth. (We recommend using a spoon or mask spatula... or even your finger if your feeling up to it :p).

Step Two - Apply an even coat of the mask to your desired area.

Step Three - Allow mask to dry (10-15 minutes).

Step Four - Rinse off completely using warm water.

Step Five - Pat dry and embrace your beauty!

 

How often should I use my products?

All of our products are gentle and safe for daily use! Here is what we recommend:

Timeless Masks: 2 - 3x per week and can be increased as your skin adjusts.

Timeless Skin Care Kits: Twice per day, preferably Morning + Night (follow the instruction card provided with your specific kit).

Raw African Black Soap: As this soap can be a bit drying for some, we recommend starting with once per day use. This can be increased to twice per day or as needed. We always recommend following with a gentle moisturizer ( Timeless Acne Lotion for acne prone skin or Timeless Body Butter for normal skin).

All other products can be used daily or as often as needed throughout the day!

 

I just received my tracking number and it says "Not Found"!

Not to worry! This means your package has departed our warehouse, but has not yet been scanned into the USPS system. Your tracking information should update within 24-48 hours after you receive your shipping confirmation email. Please contact our sales team if your tracking information has not updated after 24-48 hours.

 

Are your products safe for kids?

Our products do not contain any synthetic chemicals, parabens, sulfates or harsh detergents, artificial fragrances or colors, phthalates. Timeless Organics Skin Care is safe for kids to use!

 

Timeless Points
How do I earn Timeless points?
  • +1 point for every dollar you spend on Timeless Organics products.
  • Create an account + 150 points.
  • Birthday points (Yay! Happy Birthday!) + 50 points.
  • Refer your friends + 250 points.
  • Follow us on INSTA + 50 points.
  • Follow us on Facebook + 50 points.

How do I spend my points?

You may use your Timeless points to earn a variety of $ off coupons. This coupon can be used during checkout to receive an immediate discount off of your entire Timeless Organics purchase!

Do my points ever expire?

Nope! Your points are yours... FOREVER!

 

Shipping
All orders are shipped via USPS. You will receive a tracking update once your order is shipped.

Free (No Rush) Shipping - Typically ships from our NJ warehouse within 3-4 business days. USPS estimates delivery within 7-10 business days. It is very important for us to offer our customers a free shipping option with no restrictions! To make this possible it will take the full 7-10 days to be delivered.

Standard Shipping - Typically ships from our NJ warehouse within 1-2 business days. USPS estimates delivery within 4-6 business days.
 
Priority Shipping - Typically ships from our NJ warehouse same day if placed before 12:00pm EST or within 24 hours (excluding weekends). USPS guarantees all priority shipments within 1-3 business day(s) (we are not liable for any delays on USPS behalf).

Express Shipping - Typically ships from our NJ warehouse same day if placed before 12:00pm EST or within 24 hours (excluding weekends). USPS guarantees all priority shipments within 1 business day (we are not liable for any delays on USPS behalf).

International Shipping International packages can take anywhere from 7-31 days to be delivered, dependent upon location (some regions may take longer). A delay in package delivery due to customs processing may occur, and international orders may be subject to additional duties, fees, or taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.

 

Returns
All of our products are covered 100% by our Happy Skin Guarantee. If you are unhappy, please contact us: sales@timelessorganicsskincare.com or via contact form within 7 days from the original date of your purchase to receive return authorization.

All returns must be authorized via email prior to returning. Due to the nature of our products, no exceptions will be made outside of our policy and a 20% handling fee will be assessed to every return (this covers the costs incurred shipping & handling your purchase). We are not responsible for return shipping. By proceeding through checkout you are agreeing to our return policy. Returns will be processed within 2-7 business days once the return is received.